Privacy Policy

1. Introduction

Welcome to Plateful ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and through our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, use our mobile application, or engage with our services (collectively, the "Platform").

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information").

• Personal Identifiers: Name, email address, phone number, and postal address.
• Account Credentials: Usernames, passwords, and other security information for authentication.
• Payment Information: Credit card numbers, debit card numbers, or other financial information (processed via our secure payment processors).
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Location Data: Real-time location information when you use our services to find nearby merchants or track deliveries.
• Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Information

We use the collected information for various purposes, including:

• To provide, operate, and maintain our Platform.
• To improve, personalize, and expand our Platform.
• To process your transactions and manage your orders.
• To communicate with you, including for customer service, updates, and marketing purposes.
• To find and prevent fraud.
• To ensure the safety and security of our users, merchants, and drivers.

4. Sharing Your Information

We may share your information with:

• Merchants: When you place an order, we share necessary details (like your order items and first name) with the restaurant or food truck to fulfill your request.
• Service Providers: We use third-party companies to facilitate our service (e.g., payment processing, map services, hosting).
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Platform is at your own risk.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your data. To exercise these rights, please contact us at support@plateful.com.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@plateful.com
• By visiting this page on our website: Contact Us